“EDI really takes a lot of work off our order service. It even allows us to process special orders such as a single oversized roll!” To Mr. Eckert, the biggest plus for clients is that “they can use their own software for the order process and aren’t tied to predetermined ordering schedules.”
Felber is taking yet another innovative approach by switching from its local (in-house) EDI system to a cloud solution by EDITEL. This translates into several advantages: updates to different customer formats no longer have to be implemented in the local solution and the latest technology is available at all times. Any errors that may occur are handled by the external partner EDITEL. Also, additional managed services by EDITEL can easily be implemented, including archiving, validation or monitoring services.
Michael Eckert is very pleased with the EDITEL collaboration: “All I have to do is put the client in contact with EDITEL, we briefly talk about the client’s specific needs and then things just work,” he said.
While Felber bakery will continue to make its traditional bread products from scratch, its EDI solutions remain in the trusted hands of EDITEL, especially now that they are in the cloud.